Terms of Use

GENERAL PROVISIONS

This Terms of Use (this “Terms”) is entered into by and between WEBRAIN OÜ, registered address Harju maakond, Tallinn, Kesklinna linnaosa, Tuukri tn 19-315, 10120, Estonia (“Company”) and you, and is made effective as of the date of your use of this website (“Site”) or the date of electronic acceptance. This Terms sets forth the general terms and conditions of your use of the Site and the products and services purchased or accessed through this Site (individually and collectively, the “Services”), and is in addition to (not in lieu of) any specific terms and conditions that apply to the particular Services. Whether you are simply browsing or using this Site or purchase Services, your use of this Site and your electronic acceptance of this Terms signifies that you have read, understand, acknowledge and agree to be bound by this Terms, along with the following policies, including Privacy Policy and the applicable product Terms, which are incorporated herein by reference below.

The terms “we”, “us” or “our” shall refer to Company. The terms “you”, “your”, “User” or “customer” shall refer to any individual or entity who accepts this Terms, has access to your account or uses the Services. Nothing in this Terms shall be deemed to confer any third-party rights or benefits. Company may, in its sole and absolute discretion, change or modify this Terms, and any policies or terms which are incorporated herein, at any time, and such changes or modifications shall be effective immediately upon posting to this Site. Your use of this Site or the Services after such changes or modifications have been made shall constitute your acceptance of this Terms as last revised. If you do not agree to be bound by this Terms as last revised, do not use (or continue to use) this Site or the Services. In addition, Company may occasionally notify you of changes or modifications to this Terms by email. It is therefore very important that you keep your shopper account (“Account”) information current. Company assumes no liability or responsibility for your failure to receive an email notification if such failure results from an inaccurate email address.

GENERAL PROVISIONS

1. Definitions

Affiliate

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API

means the application programming interface (or similar technology), through which Customer can access or communicate with Company and/or Company’s Equipment.

Bandwidth

means the amount of data that is be carried from one point to another in a second, expressed in bits per second (bps). means the capacity of a network connection to transmit data at a specific rate.

Basic Power

means the limit that has been set for Customer’s use of electricity, on the basis of the Services Specifications, as specified in the Contract Overview, measured in amperes.

Billing Cycle

means the frequency that Company sends the invoices to the Customer as part of the Sales Contract.

Business Day

means Mondays to Fridays, with the exception of official public holidays.

Confidential Information

means all information not publicly known used in or otherwise relating to the contract, the business or affairs of a Party or an Affiliate of such Party and disclosed (whether in writing, verbally or by any other means and whether directly or indirectly) by the Disclosing Party to the Receiving Party whether before or after the Contract Start Date.

Contract Overview

means an order confirmation notification from Company to Customer made via email, through the Customer Portal or otherwise, to notify Customer that Customer’s Order has been formally accepted by Company and is thereby formally a Contract. The Contract Overview shall set out the Services and/or Equipment Customer purchased or leased from Company and the relevant Sales Terms and Conditions.

Contract Start Date

means the date on which the Sales Contract becomes effective and the Sales Contract Term commences, as specified in Company’s Contract Overview. means the date on which the Contract between Company and Customer comes into force, as set out in the Contract Overview.

Contract End Date

means the agreed last date of the Sales Contract Term, including any renewals.

Customer

means any legal entity or natural person acting as a business professional (i.e. not as a consumer) entering into any Sales Contract, Order, Quotation, trial, beta test, with respect to the provision of services by Company

Customer Balance

means a credit, calculated in accordance with the Support and Service Levels, applied to Customer’s account, and to be used as credit against future invoices.

Customer Portal

means the online services portal operated by Company, identified by Company, incorporated under the laws of The United Kingdom, with its registered seat at London, The United Kingdom.

Data Center

means a data center out of which or within which Company provides Services.

Data Traffic

means the sum of data that is transmitted to and from Customer’s infrastructure, measured in Bytes.

Dedicated Equipment

means Equipment leased from time to time by Customer from Company pursuant to the Sales Contract.

Delivery Date

means the date on which Company enables Customer to use the Services for the first time, or the date on which Company delivers the Equipment that is leased or sold by Company to Customer.

Disclosing Party

means the Party that discloses Confidential Information to the Receiving Party.

Dispute

means any claim, controversy, or dispute concerning questions of fact or law arising out of or relating to these Sales Terms and Conditions or the Sales Contract or the performance of either Party hereunder, or to the threatened, alleged or actual breach thereof of either Party. means any dispute arising from or relating to the Terms of Use, the Services, or the relationship between the Parties.

Emergency

means any situation which poses an immediate risk to: a person or persons; the Data Center; the provision of one or more of the Services; the Equipment; and/or the provision of Services by Company to other customers.

End User

means any client of Customer or other user of Customer’s services, as well as any other person or (legal) entity who obtains access to Services via Customer. means a person who is not a Customer.

Equipment

means any equipment, including but not limited to: computer hardware, telecommunications hardware, Interconnection Points, accessories, attachments, alterations of and spare parts for that equipment.

Fees

means the surcharges, Services fees, costs, prices and expenses payable under the Sales Contract by Customer to Company for the provision of Services and the same arising out of Customer’s use of the Services, including non-recurring Fees, set out in the Services Specifications and the Contract Overview.

Force Majeure

means any event outside the reasonable control of a Party affecting its ability to perform any of its obligations (other than the Customer’s payment and financial obligations during the applicable Term) under the Sales Contract, including: acts of God; acts of terrorists; acts of war; outbreak of hostilities; sabotage; civil disorder; riots; acts or demands of any (local) government or government agency; strikes or other labour unrest; fires; floods; earthquakes; storms; lightning, any interruption in the supply of electrical energy to the Data Center; restrictions related to an outbreak of disease (such as formally by local government and/or medical authorities established viruses; pandemics); epidemics; shortage of materials; unavailability or delay in delivery not resulting from the responsible Party's failure to timely place orders therefore; equipment failures; lack of or delay in transportation; failure of a third party to grant a required right-of-way permit, assessment or other required authorization; acts or omissions of vendors or suppliers; changes in law or government policy; and other unforeseeable circumstances, provided however that the Customer i) has no right to refer to Force Majeure for any event that the Customer could have reasonably known or been aware of prior to requesting Company for an order or quotation and/or entering into a Sales Contract, any labour problems or strikes relating to the workforce of Customer or its suppliers or subcontractors, whereby such events shall not be included or referred to as Force Majeure.

Fraud

means a false representation of a matter of fact whether by words or by conduct, by false or misleading allegations, or by concealment of what should have been disclosed that deceives and is intended to deceive another so that the individual will act upon it to her or his legal injury.

GDPR

means Regulation 2016/679/EU of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. means the European Union General Data Protection Regulation (the “GDPR”) and any amendments or replacements to it, including the EU General Data Protection Regulation (Amendment No. 2) and the EU General Data Protection Regulation (Amendment No. 3), as amended from time to time.

Intellectual Property Rights

means any patent, copyright, trademark, trade name, service mark, moral right, database right, trade secret, knowhow and any and all other intellectual property right whether registered or not or capable of registration and whether subsisting in the country of Company’s principal place of business or any other part of the world together with any and all goodwill relating thereto.

Interconnection Point

means a port on Company’s switch and/or router and/or firewall and/or load balancer located in the Data Center, at which point the responsibility of the data stream transport is transferred from Company to Customer.

Invoice

means a document presented to the customer before or after supplying the goods or services, that can be annulled with a credit note if issued incorrectly.

Maintenance

means maintenance, repairs, modifications or upgrades performed by Company from time to time on the Network. means the regular service of providing goods or services to the customer, including the provision of technical support and maintenance of the goods or services provided to the customer.

Maintenance Window

means the timeframe in which Company schedules the performance of Maintenance.

Network

means the telecommunications network, which is comprised of all infrastructure Equipment (i.e Equipment that supports the flow and processing of information, including storage, servers and networking components) owned or leased by Company within each active Company POP or Company’s Affiliates POP, all Company wiring within each active Company POP or Company’s Affiliate’s POP, power supplies owned or controlled by Company in each POP, and all telecommunications circuits owned or leased by Company between active Company POPs and active POPs of Company’s Affiliates. For the avoidance of doubt: the Network does not include Equipment owned, leased, or controlled by Customer, telecommunications circuits or networks (including, without limitation, local access loops) between a Company POP and a Customer location or between Customer locations, interconnections between Customer’s network and the Network, or any networks, network equipment, or telecommunications circuits not owned or controlled by Company.

Notice

means a message of one Party to the other Party in writing by registered postmail, email sent and received by a legally authorized representative of each of the Parties.

Order

means the Customer request submitted to Company for certain Services by means of the Company webshop, Customer Portal or by means of the Quotation signed for acceptance by the Customer, both pending and subject to Company acceptance for order confirmation.

Parties

means Company and Customer, each a “Party”.

Payment

means a delivery of money, or its equivalent in either specific property or services, by a debtor to a creditor.

Payment gateway

means an electronic payment system or platform which enables the transmission and/or processing of Payment Instructions for the purpose of effecting real-time electronic and/or on-line payments as may from time to time be specified by the Bank.

Personal Data

means any information that relates to an identified or identifiable living individual.

Policies

means the Sales Contract Schedules applicable to the Sales Contract including policies and guidelines applied by Company in its relationship with Customer.

POP

means a ‘point of presence’, i.e. an access point to the Internet.

Receiving Party

means the Party that receives – or is granted access to Confidential Information by the Disclosing Party.

Refund

means an action of a pay back by the party who has received certain amount of money, to the party who has paid it, according to the established terms in contract.

Service(s)

means the services to be provided by Company to Customer, as agreed per Sales Contract and specified in the Contract Overview.

Services Specifications

means the Sales Contract Schedule in which Company has set out and specified the services offered by Company, as well as the manner in which the services should be used, which document may be amended from time to time.

SLA

means the Sales Contract Schedule in which Company has set out and specified the services offered by Company, as well as the manner in which the services should be used, which document may be amended from time to time.

Test

means a trial or test performed in order to verify and ensure the proper performance thereof.

Ticket

means a customer’s appeal to the administration of the Company in a certain way via website tools or any other source of digital appeal.

2. Eligibility; Registration and Account Security

The Services are intended solely for users who are eighteen (18) years of age or older. Any registration by, use of or access to the Services by anyone under eighteen (18) is unauthorized and in violation of this Terms. By registering for or using the Services, you represent and warrant that you are eighteen (18) years of age or older.

If you use the Services on behalf of another party, company or other organization, you represent and warrant that you are authorized to bind such party, company or organization to this Terms and to act on behalf of such party, company or organization with respect to any actions you take in connection with the Services.

You agree to provide accurate, current and complete information about you and your organization (if applicable) as prompted by the registration forms, maintain the confidentiality of your password and other information related to the security of your account; maintain and promptly update the Registration Data and any other information you provide to Company, to keep such information accurate, current and complete, and be fully responsible for all use of your account and for any actions that take place through your account.

You acknowledge and accept that despite the security measures Company takes in connection with the Services, Company’s system and/or Subscriber Websites (as defined below) may nonetheless become compromised, including without limitation, by hackers, Internet viruses, worms or Trojan horses, or the like. Under such circumstances, Company may take corrective action as it deems appropriate in its sole discretion and you acknowledge and agree that Company shall have no liability to you for any damage or loss that you may incur due to such corrective action.

3. Dedicated Servers

Company reserves the right to reset the password on a dedicated server if the password on file is not current so that we may do security audits as required by our system operations and security teams. It is your responsibility to ensure that there is a valid email address and current root password on file for your dedicated server to prevent downtime from forced password resets. Company reserves the right to audit servers as needed and to perform administrative actions at the request of our teams.

4. Company Content

Except for Subscriber Content (as defined below), all content available through the Services, including designs, text, graphics, images, video, information, software, audio and other files, and their selection and arrangement, and all software used to provide the Services (collectively, "Company Content"), are the property of Company or its licensors. No Company Content may be modified, copied, distributed, framed, reproduced, republished, downloaded, scraped, displayed, posted, transmitted, sold or exploited for any purpose in any form or by any means, in whole or in part, other than as expressly permitted in this Terms. You may not, directly or indirectly, reverse engineer, decompile, disassemble or otherwise attempt to derive source code or other trade secrets from any Company Content. Any use of the Company Content other than as specifically authorized herein is prohibited and will automatically terminate your rights with respect to your use of the Services and the Company Content granted herein. All rights of Company or its licensors that are not expressly granted in this Terms are reserved to Company and its licensors.

5. Subscriber Content

You may be able to upload, store, publish, display and distribute information, text, photos, videos, emails, and other content on or through the Services (collectively, “Subscriber Content”). Subscriber Content includes any content posted by you and users of any of your websites hosted through the Services (“Subscriber Websites”). You are solely responsible for any and all Subscriber Content and any transactions or other activities conducted on or through Subscriber Websites. By posting or distributing Subscriber Content on or through the Services, you represent and warrant to Company that you have all necessary rights to post or distribute such Subscriber Content, and your posting or distribution of such Subscriber Content does not infringe or violate the rights of any third party.

You acknowledge and agree that Company may, but is not obligated to, monitor Subscriber Content and may immediately take any corrective action in Company’s sole discretion, including without limitation removal of all or a portion of the Subscriber Content, and suspension or termination of any and all Services without refund of any pre-paid fees. You hereby agree that Company shall have no liability due to any corrective action that Company may take, including without limitation suspension or termination of Services.

ou hereby grant to Company, to the extent necessary to provide the Services, a non-exclusive, royalty-free, worldwide right and license to use, reproduce, publicly perform, publicly display, modify, translate, excerpt (in whole or in part), publish and distribute Subscriber Content and the Subscriber Website; and make archival or back-up copies of the Subscriber Content and the Subscriber Website. Except for the rights expressly granted above, Company is not acquiring any right, title or interest in or to the Subscriber Content, all of which shall remain solely with you.

6. Payment Card Industry Security Standard Disclaimer

Company complies with the Payment Card Industry Security Standard (“PCI Standard”) in connection with the collection and processing of your data and billing information. However, you are solely responsible for the security of the data and billing information you collect on your Subscriber Website. Company will not monitor Subscriber Websites for compliance and therefore we are not able to verify whether your Subscriber Website complies with the PCI Standard.

7. Compliance with Applicable Law

You agree to comply with all applicable laws, rules, and regulations, including without limitation all local rules where you reside or your organization is located regarding User Content, User Websites, online activities, email and your use of the Services. More specifically, but without limitation, you agree to comply with all applicable laws regarding the transmission of technical data exported to or from the United Kingdom or the country in which you reside. The Services are controlled and operated by us from our offices within the United Kingdom (although we may share data with third parties around the world to assist us in providing the Services as further described in our Privacy Policy) and we make no representation that the Services are appropriate or available for use in other locations. Those who access the Services from other locations do so at their own initiative and risk, and are fully responsible for compliance with all applicable laws in those locations. We do not offer the Services where prohibited by law.

For the purposes of European Directive 95/46/EC, the General Data Protection Regulation 2016/679) (“GDPR”) and any applicable national implementing laws in your jurisdiction, and with respect to your subscribers’ or customers’ personal data, you acknowledge and agree that you are the Controller (as that term is defined in the GDPR), and we are a Processor (as that term is defined in the GDPR) insofar as you may store personal data through your use of our Services only as permitted and subject to the terms of this Terms. You also acknowledge and agree that you are responsible for complying with all obligations of a data controller under applicable law (including the GDPR).

To the extent the GDPR applies to you, you represent and warrant that in using our Services, you will clearly describe in writing how you plan to use any personal data collected and you will ensure you have a legitimate legal basis to transfer such personal data to us and that you have the necessary permission to allow us to receive and process (e.g., store) such personal data on your behalf. The additional data processing terms set forth in Privacy Terms shall apply where you are a Controller subject to the GDPR.

8. Additional User Responsibilities

You will be solely responsible for all activities conducted on or through a Subscriber Website, including any transactions or interactions with end users of a Subscriber Website. You will be solely responsible for providing such end users with any required disclosure or explanation of the various features of the Subscriber Website and any goods or services offered thereon, as well as any terms of use and privacy policy for the Subscriber Website.

You will cooperate fully with Company in connection with Company's provision of the Services. It is solely your responsibility to provide any equipment or software that may be necessary for you to use the Services. Delays in your performance of your obligations under this Terms will extend the time for Company's performance of its obligations that depend on your performance.

You will be solely responsible for ensuring that all Subscriber Content and Subscriber Websites are compatible with the hardware and software used by Company to provide the Services, which hardware and software may be changed by Company from time to time in its sole discretion.

You will use your best efforts to ensure that the Subscriber Content is and will at all times remain free of all computer viruses, worms, Trojan horses and other malicious code.

engages in or promotes illegal activity;

engages in or promotes behavior that is defamatory, harassing, abusive or otherwise objectionable;

infringes the intellectual property rights or other proprietary rights of any third party;

violates the privacy rights or publicity rights of any third party;

interferes with the operation of the Services; or

violates the terms and conditions of this Terms or any of the policies or Terms incorporated by reference herein.

9. Third Party Websites

The Services may contain links to other websites that are not owned or controlled by Company ("Third Party Sites"), as well as articles, photographs, text, graphics, pictures, designs, sound, video, information, and other content or items belonging to or originating from third parties ("Third Party Content"). Such Third Party Sites and Third Party Content are not investigated, monitored or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third Party Sites accessed through the Services or any Third Party Content posted on or made available through the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices or other policies of the Third Party Sites or the Third Party Content. If you decide to access the Third Party Sites or to access or use any Third Party Content, you do so at your own risk and our terms and policies do not apply. You should review the applicable terms and policies, including privacy and data gathering practices, of any site to which you navigate.

10. Payment

Fees Due. You will pay to Company all fees for the Services set forth in the registration form presented to you at the time you order the Services. All fees are non-refundable when paid except as otherwise provided herein.

US servers must be paid 15 days before the end of the lease term, upon invoicing. If you are unable to pay for the service on time - create a ticket and notify us. In the event of the invoice is not paid, we reserve the right to issue a refusal from further renewal in the data center.

VPS and DE, UA, NL3 servers must be paid before the lease expiration date. If you are unable to pay for the service on time - create a ticket and notify us and we will provide you with a delay.

Invoices for services are issued 15 days before the end of the rental period and are paid automatically if there are enough funds on the balance sheet. The invoice must be paid by the date indicated on the invoice.

In case of non-payment, we suspend the operation of your servers / VPS in the following terms:

shutdown of servers US1, US2 - on the day of the end of the lease, we recommend that you monitor the timely payment, since in case of late payment it will be impossible to restore the server

shutdown of servers DE, NL3 - after 72 hours, deletion if necessary after 24 hours after shutdown

shutdown VPS - after 3 days, deletion (without the possibility of recovery) after 30 days or earlier, if there is a need to release resources

The penalty for late payment of the invoice - 10% of the cost of the server or VPS is charged after 15 days of delay.

We do not use a recurring payment system on our website.

In case of suspension the provisioning of the Services due to non-payment, delay in payment, payment is due on all days when the provision of the Services was suspended.

11. Pricing

Company may change our prices from time to time. Company may increase the fees for the Services as permitted in the applicable Service description published on the Company website or in a promotional offer (collectively, the “Service Description”), and at any time on or after the expiration of the Initial Term by providing at least thirty (30) days prior written notice to you. Written notice may be in the form of notices and updates provided through the Subscriber billing tool provided as part of the Services, notices and updates otherwise provided through the Services, or pricing notifications for renewal terms sent via email. It is your sole responsibility to periodically review all billing-related information provided by Company through the Subscriber billing tool or other methods of communications and notices sent or posted by Company.

12. Taxes

The advertised fees do not include any applicable sales, use, revenue, excise or other taxes imposed by any taxing authority with respect to the Services provided hereunder. All such taxes may be added to Company's invoices for the fees as separate charges to be paid by you.

13. Add-On Services

If you purchase certain add-on services from Company such as Domain Privacy, SSL certificates, or security services, you may be required to apply the Service to a specific domain name to begin using the Service. Company is not responsible if you fail to apply an add-on to a domain name and will not provide refunds for any purchased but unused Services.

14. Disputes

You have ninety (90) days to dispute any charge or payment processed by Company. If you initiate a chargeback, there may be a minimum charge plus applicable taxes to reactivate your account and we reserve the right to suspend your account for the duration of the dispute. Hosting accounts that have an open dispute may be disabled for security purposes.

15. Fraud

It is a violation of this Terms for you to misuse or fraudulently use credit cards, charge cards, electronic funds transfers, and/or electronic checks. We may report all such misuses and fraudulent uses (as determined by us in our sole discretion) to appropriate government and law enforcement authorities, credit reporting services, financial institutions, and credit card companies.